ASK THE EXPERT: Alan Klapman, Director of Account Management
In our next installment in America’s Job Exchange (AJE) ‘Ask The Expert’ blog series, we will be speaking with Alan Klapman our welcoming Account Management Director. Alan manages the customer experience of the customers he works with directly, in addition to running our team of Account Managers who jointly service AJE’s 1,000+ customers.
Q: Please share with us your background and why working on Account Management makes sense for you?
A: Hi, I’m Alan Klapman the Director of Account Management here at America’s Job Exchange (AJE), the leading diversity recruitment and OFCCP compliance solution provider. I’m responsible for managing customer relationships and facilitating customer empowerment for their mandated workforce requirements and diversity recruitment initiatives.
In addition to being the driving force behind AJE’s successful customer engagement program, my primary focus is building true partnerships with our customers. I’ve been in this industry for over 15 years; always striving to be a trusted advisor by supporting our customers questions and concerns regarding OFCCP requirements and recruitment strategies.
Before coming to America’s Job Exchange, I spent time as an Internet Recruitment Consultant for Monster.com, where I focused on maintaining and expanding relationships with existing customers and helping them maximize Internet recruiting through their available portfolio of products and services.
ASK THE EXPERT: Diversity Recruitment with Jim Janson, AJE VP of Engineering
Up next in America’s Job Exchange (AJE) ‘Ask The Expert’ blog series, we are featuring Jim Janson, VP of Engineering. Jim lends his expertise both behind the scenes with our product and out in front with his extensive industry knowledge.
Q: You can’t be the Vice President without having proficiency in certain areas. Can you tell us what your areas of focus are at AJE and the unique position you have?
A: I have been leading the engineering team at America’s Job Exchange for the past 6 years. In this role I work with the team that develops and maintains our network of websites, the systems for getting jobs from customers, job distribution services, the Outreach Management Solution, and all of the reporting that support those activities.
Q: How do you use your expertise to assist our customers here at AJE?
A: I work closely with our Sales and Account Management teams to understand the needs of our customers. I take that input along with my engineering knowledge of our systems to develop proposals for products and enhancements. This enables us to quickly implement features that help our customers continue to be successful. Continue reading →
As a federal contractor, it is very important to have a comprehensive good faith effort in your hiring program in support of OFCCP compliance. The first order of business for federal contractors is to list all their jobs in national job sites and/or post them in social media sites and also make it accessible through mobile phone applications. The idea is that such jobs should reach every nook and corner of the society so that they are accessible to all job seekers including minorities, women, veterans and the disabled. In addition, one has to post these jobs in specific niche job sites catering to the above groups. For VEVRAA, these jobs must be sent to One-Stop Centers and posted to state job sites.
Posting to national job sites could cost as much as $400 per job and posting to the niche websites could cost almost $200 a job. So it can add up very quickly. Additionally, posting to the state job systems, especially if you have multiple states to cover, as well maintaining updated lists of Community Based Organizations and One-Stop Centers can be very time consuming and labor intensive. It could also turn costly if you need personnel to manage all of this book-keeping.
A better alternative does exist. Third party providers such as America’s Job Exchange (AJE) can provide such services at a much cheaper rate. What’s especially appealing is apart from keeping costs low they also provide more expertise, efficiency and an understanding of how the process works. Third parties like AJE have over the years developed state-of-the-art web platform, job distribution technology and search methodologies. They are also intertwined in the ecosystem in a way that enables them to form enriching partnerships with niche job sites, community organizations and employment agencies which allows them to get jobs posted at a much cheaper rate. In addition, most of the third party providers have in-house specialists who can advise in specific scenarios when special support is needed and have engineers who are domain experts. Most importantly, like any business, when a third party does the same thing over and over again for a variety of customers, they gain certain efficiency over time just from the repetitive process.
To top it all, vendors like America’s Job Exchange can provide live customer service and assistance in the event of an audit by providing pertinent data, reports and expertise to navigate the audit process.
The tasks are huge and the costs are substantial, so getting help from a third-party provider is highly beneficial. We encourage you to reach out to us and see for yourself how we can assist you!