ASK THE EXPERT: Alan Klapman, Director of Account Management
In our next installment in America’s Job Exchange (AJE) ‘Ask The Expert’ blog series, we will be speaking with Alan Klapman our welcoming Account Management Director. Alan manages the customer experience of the customers he works with directly, in addition to running our team of Account Managers who jointly service AJE’s 1,000+ customers.
Q: Please share with us your background and why working on Account Management makes sense for you?
A: Hi, I’m Alan Klapman the Director of Account Management here at America’s Job Exchange (AJE), the leading diversity recruitment and OFCCP compliance solution provider. I’m responsible for managing customer relationships and facilitating customer empowerment for their mandated workforce requirements and diversity recruitment initiatives.
In addition to being the driving force behind AJE’s successful customer engagement program, my primary focus is building true partnerships with our customers. I’ve been in this industry for over 15 years; always striving to be a trusted advisor by supporting our customers questions and concerns regarding OFCCP requirements and recruitment strategies.
Before coming to America’s Job Exchange, I spent time as an Internet Recruitment Consultant for Monster.com, where I focused on maintaining and expanding relationships with existing customers and helping them maximize Internet recruiting through their available portfolio of products and services.